A connection problem?

Should I activate my browser's 'cookies' to access Airbus|Portal secured area?
Which screen resolution should I select to navigate and operate in the Airbus|Portal secured area?
What should I do if I have lost my login and/or my password?
When I enter my login and password, I get an error message. What should I do?
Does my browser accept secure connections (SSL) or is the SSL option disabled?
I encounter any problems e.g. a sustained period of service down-time, inability to access some of the portal pages... What should I do?
If the problems persist, and I have further questions...

 

   
    Should I activate my browser's 'cookies' in order to access Airbus|Portal' secured area?
 
 
  Airbus Portals use "cookies" (small data files transferred to computer hard drives for the sole purpose of recording computerís connections to the Airbus Portals such as date, time, consulted pages, etc.).
AIRBUS may access and record this information during your visits.
The use of cookies is a pre-condition for the operation of the Airbus Portals, and any User who would use its right to disable cookies will not have access to the Airbus Portals.

Steps to follow to ensure "cookies" compatibility:

Internet Explorer 5:
1. Click on "Tools" and then choose "Internet Options"
2. Click on "Security"
3. Click on the "Internet" box
4. Select a security level other than "High" or click on "Custom Level", then from the list select "Cookies" by clicking "Activate" for both options

 

Internet Explorer 6:
1. Click on "'Tools" and then choose "Internet Options"
2. Click on "Privacy"
3. Move the privacy setting slider to"Low"

 

Netscape:
1. Click on "Edit" and then "Preferences"
2. Select the "High-level" category
3. In "Cookies", select "Accept cookies"


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  Which screen resolution should I select to navigate and operate in the Airbus|Portal
secured area?
 
 
 

Airbus|Portal is optimised for a minimum screen resolution of 1024x768.

To alter your screen resolution under Windows :

1. Click on "Start" in the lower menu bar, then on "Settings"
2. In the displayed sub-menu select "Control panel"
3. Then click on the "Display" icon
4. In the new displayed window, select the "Settings" tab
5. In the "Screen zone" heading, move the cursor in ordre to obtain a 1024x768 pixels resolution
6. Click on "OK" to validate your choice

According to your computer's resolution, these alterations may or may not be applied without re-starting your computer.

For those people using another system, please contact your net administrator.

In order to ensure the clearest reading possible in Airbus|Portal we would advise you to choose a font type and size.

To change a font for Internet Explorer :

1. Click on "Tools" and then "Internet Options"
2. Select "General" and click on the "Font" button
3. In "'Language Script", choose "Latin Based", in "Web Page Font" choose "'Verdana" and in "Plain Text Font" choose "Lucida Console"
4. Click on OK to validate your choice

To change font for Netscape :

1. Click on "Edit" and then "Preferences"
2. In the left menu bar, select "Aspect" then "Font"
3. In 'Encryption, choose "Occidental"
4. Then, choose "Use font specific to the document, including dynamic fonts"
5. Click on OK to confirm your choice

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  What should I do if I have lost my login and/or my password?
 
 
 
 

Your login and password have been created by your Administrator (User Entity Administrator). If you have forgotten your login and/or your password information, please contact him/her.

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  When I enter my login and password, I get an error message. What should I do?
 
 

 

 

 

If your access to the Airbus Portal has failed, please refer to the following table to find recommended actions:

 

 
 
"Message" Explanations Recommanded actions
"Invalid URL" The URL you entered is not recognized. Maybe the URL has been updated/changed. 1. Be sure you type the correct URL
2. Contact your administrator
"Browser error" Your browser do not accept cookies. You must change your browser settings if you want to access Airbus Portals. Refer to question 1
"Certificate not recognized" Your certificate is not valid to access Airbus|Supply or you have a problem with it. 1. Be sure you present a correct certificate on connection
2. Contact your administrator
"HTTP request error" You probably typed an unauthorized character (e.g.:< or >) in the URL. Check you spelled correctly the URL
"Authorization failed" You try to access a resource without required access rights. Contact your administrator to ask him/her to grant you the required access rights
"Authentication Service Error" An URL problem occured. 1. If you typed the page address in the Address bar, make sure that it is spelled correctly
2. Contact the Airbus Service Desk
() if the problem persists
"Login Error" The login you entered is not recognized by the portal. 1. Check you type your login correctly
2. If your login is correct, contact your administrator
"Password error" The password you entered is not recognized by the portal. 1. Check you type your password correctly
2. If your password is still not recognized, contact your administrator
"Account locked" Your account is locked. Contact your administrator
"Password expired" Your password expired, you have to change it. Change your password as required by security system
"Password change error" The new password you proposed is not accepted by the security system. Follow password security policies carefully


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  Does my browser accept secure connections (SSL) or is the SSL option disabled?
 
 
 

In order to ensure maximum security when you access the secured area, information is encoded during interchange between your computer and our server with the SSL technology (Secure Sockets Layer). Your browser must be compatible with this technology and this option must be ticked if you wish to log on to the Airbus|Portal secure area.

To activate secure connections :

Internet Explorer 5:
1. Click on "Tools" and then "Internet Options"
2. Scroll down to "Security" section
3. Tick all the boxes "'Use SSL"

 

Internet Explorer 6:
1. Click on "View" and "Internet Options"
2. Click on "Advanced"
3. Select the "Security" section
4. Tick all the boxes "Use SSL"

 

Netscape:
1. Click on "Communicator" in the menu bar and then "Tools"
2. Select "Security Advisor"
3. On the left menu bar, select "Navigator"
4. In "High-level Security Configuration (SSL)", tick boxes "Activate SSL (Secure Sockets Layer) v2" and "Activate SSL (Secure Sockets Layer) v3"


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  I encounter any problems e.g. a sustained period of service down-time, inability to access some of the portal pages... What should I do?
 
 
 
 

You should clear your "Temporary Internet Cache". Your computer stores in its memory a number of images and data so it does not have to download them again from the network. This may be the reason why you have problems in receiving updated information.

To clear the "Cache"' in the case of Internet Explorer :

1. Click on "Tools" and "Internet Options"
2. In "Temporary Internet Files", click on "Delete files" in order to clear the Cache

To clear the "Cache" into memory and/or on to the hard disk in the case of Netscape :

1. Click on menu "Edit" and "Preferences"
2. Choose "Advanced" and then "Cache"
  3. Click on "clear memory cache " and "clear disk cache"


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  If the problems persist, and I have further questions...
 
 
 
 

If you don't resolve your problem yourself, do not hesitate to contact your administrator and then the Airbus service desk (). You can also send your question to the following eMail address: supplier.servicedesk@airbus.com


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