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Do you have a connection problem?

 

What should I do if I have lost my login and/or my password?  11

When I enter my login and password, whaT can I do if I get an error message?  17

What SHould I do if I encounter a sustained period of service: down-time, inability to access some of the portal pages...Or other PROBLEMS?  21

How to remove cache with Internet Explorer?  30

How to remove cache with Chrome?  39

How to remove cache with Safari?  47

It does not solve my problem, or I have further questions?  51

 

 

 

What should I do if I have lost my login and/or my password?

 

Your login and password have been created by the administrator of your company (User Entity Administrator).
If you have forgotten your login, please contact him/her.
If you have forgotten your password, please click on the link 'Forgot password?'.

 

 

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When I enter my login and password, whaT can I do if I get an error message?

 

Authentication error type

What does it mean?

What can I do?

Account locked

Your account is locked.

Contact the local administrator.

Authentication Error

Login or Password is not recognized by the portal

Check you spelled your login or password correctly.

Authentication Service Error

An URL problem occurred.

Check the URL spelling.

Authorization failed

You try to access a resource without required access rights.

If you believe that you should have access, please contact your local administrator.

HTTP request error

You probably typed an unauthorized character (e.g.:< or >) in the URL.

Check the URL spelling.

Password change error

The new password you proposed is not accepted by the security system.

Follow password security rules carefully

 

If you still have an issue, please contact your local administrator. (UEA or Airbus Field Rep) or open a query in TechRequest

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What SHould I do if I encounter a sustained period of service: down-time, inability to access some of the portal pages...Or other PROBLEMS?

 

You should clear your "Internet Cache". Your computer stores in its memory a number of images and data so it does not have to download them again from the network. This may be the reason why you have problems in receiving updated information.

 

To clear the "Internet Cache" please select your Browser

 

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How to remove cache with Internet Explorer?

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Go to “Internet Options” in the menu “Parameters”:

 

 

Then select “Delete” in the tab “General”:

 

Select the following categories:

·         Temporary Internet files and websites files

·         Cookies and website data

Then confirm deletion by selecting “Delete”

 

Restart the browser

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How to remove cache with Chrome?

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Open a new page and use this shortkey: ctrl + Maj +suppr.

Select « images et fichiers en cache »

Or go to page: chrome://settings/clearBrowserData

 

Select the categories:

·         Cached images and files

·         Cookies and other site data

Then select “clear browsing data”

 

Restart the browser.

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How to remove cache with Safari?

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Select « Safari » then click on «Reset Safari » then select “Empty the cache” and “Remove all cookies”.

Then restart Safari

 


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It does not solve my problem, or I have further questions?

On AirbusWorld you can access TechRequest in order to ask any question to Support teams.

You can find TechRequest on the main AirbusWorld page or you can find it in the App Catalogue.

 

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